Babette Vogler has erased the word “no” from her vocabulary, at least when she is at work. Because whatever it is, the young woman in the anthracite trouser suit and the friendly smile will find a solution. She is the concierge in one of Düsseldorf’s most beautiful city quarters, Heinrich Heine Gärten on Hansaallee. Her whole heart and soul are in her work: “I really enjoy helping other people”, says the 31-year-old, who took up her position in December at the same time as the first residents moved in to the development.

And you can take her at her word. Helpful, cheerful and practical Babette Vogler gives the residents something that all the money in the world cannot buy; time and security. Along with her colleague, Pascale-Viviane Flückiger she welcomes guests in the lobby of the new FRANKONIA development. She takes in their post, takes care of the security, coordinates laundry services, the cleaning of the apartment or car and when required will organise shopping. She books theatre tickets, yoga teachers or masseurs and she waters plants while residents are away. In short she is the “good fairy” of the house, reliable and discrete, and as such always puts the comfort and privacy of the residents first.

“We are the contact point, agent, caretaker and “key to the city”, it doesn’t matter what it is, you can always trust in us”, is how Babette Vogler explains her job. And she really means it. Because it is just this comprehensive service mentality which distinguishes the quality of life in a FRANKONIA property. The traditional “doorman” as found in the USA or in Britain is becoming more and more popular in Germany. In FRANKONIA buildings from Hamburg to Munich “he” is part of the establishment. Because a full range of services is necessary in our stressful and fast moving world and offers unbeatable comfort”, says Babette Vogler.

The trained hotel manager with many years experience in the hotel business is well equipped for the challenges of her new job at Heinrich Heine Gärten. She is reachable from 10 a.m. to about 8 p.m. Although the service times are just as variable as our tasks and in the end they will be dictated by the individual needs of the residents.”

The concierge desk, will be on the right under the big arch at the entrance to quarter, very much like the reception in a hotel. However the two “doorwomen” have to work from the show house until the spring, when the entrance to the quarter will be completed. The fitting out of the interior of the drawing room next door is going ahead at full speed. Babette Vogler and her colleague will also be looking after this lounge for the residents. “I am really looking forward to this elegant room with its open fire, here you can wind down from the day with a cup of coffee, or meet business partners. It will round off the services we offer here at Heinrich Heine Gärten perfectly.”

24 January 2013